Frequently Asked Questions
Get answers to common questions about donor recognition walls, our process, pricing, and more.
Getting Started
How much does a custom donor wall cost?
Costs vary widely based on size, materials, and complexity. Small walls start around $5,000-$10,000, while large custom installations can range from $25,000-$100,000+. Use our budget calculator for a personalized estimate.
How long does it take to create a donor wall?
Most projects take 10-20 weeks from initial consultation to installation. This includes design (3-6 weeks) and production/installation (6-12 weeks). Rush timelines may be available for an additional fee.
What information do you need from us to get started?
We'll need your donor list with names and giving levels, wall dimensions and location, budget range, timeline requirements, and any brand guidelines or preferences.
Design & Customization
Can you match our existing branding?
Absolutely! We work closely with your brand guidelines to ensure your donor wall reflects your organization's visual identity, including colors, fonts, logos, and design aesthetic.
What if our donor list grows?
We design with growth in mind. Options include leaving expansion space, modular systems that accept new tiles or panels, or digital walls that handle unlimited donors without physical changes.
Can we see design mockups before committing?
Yes! During the design charrette, we provide detailed mockups and renderings. You approve the final design before we begin production.
Materials & Durability
What materials do you use?
We offer aluminum, brass, bronze, wood, acrylic, glass, stone, and more. Each material has different aesthetic qualities, durability characteristics, and price points. We'll help you choose the best option for your needs.
How long will the wall last?
With proper care, our walls last decades. Metal and glass walls can last 50+ years, while digital displays typically last 10-15 years before screen technology advances warrant updates.
Are they suitable for outdoor use?
Yes, we offer weather-resistant materials and finishes specifically designed for outdoor installations, including powder-coated metals and UV-resistant acrylics.
Installation & Maintenance
Do you handle installation?
Yes! Our professional installation team travels nationwide to ensure your wall is mounted perfectly and safely. Installation is included in our project pricing.
What maintenance is required?
Traditional walls require minimal maintenance—just occasional cleaning with appropriate materials. Digital walls require annual software updates and screen cleaning, which we can provide through service agreements.
What if a donor name is spelled incorrectly?
We have a rigorous verification process to prevent errors. If an issue is discovered, we'll remake affected panels or tiles at no charge within the first year.
Digital Walls
How do digital donor walls work?
Digital walls use high-resolution displays to show donor names, photos, and videos. Content is managed through cloud-based software that you can update from anywhere, anytime.
What happens if the screen breaks?
We use commercial-grade displays designed for 24/7 operation. If issues arise, displays are covered by manufacturer warranties, and we provide rapid replacement services.
Can donors interact with the wall?
Yes! Touchscreen options allow visitors to search for specific donors, view giving levels, read donor stories, and explore photo galleries.
Budget & Payment
Do you offer payment plans?
Yes, we can structure payments around your campaign timeline with deposits, milestone payments, and final payment upon installation.
Is installation included in the price?
Yes, professional installation is included in our project quotes. We handle everything from delivery to final mounting and walkthrough.
Are there ongoing costs?
Traditional walls have no ongoing costs. Digital walls may have optional software maintenance fees ($500-$2,000/year) for updates and support.
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